Jet Airways being into the airlines business has lot of thrust given customer Services. With the totally diversified business and quality conscious customers Jet Airways had following Business Challenges to meet:
a. Quick Response to customers queries across the globe b.Knowledge Management of the customers c. Efficient administrative management for large transactions d.Database management for the effective marketing e. Profitability management through reduction in cost management f. Increasing internal productivity
To meet with these challenges Jet Airways has continuously invested into state of the art technology in Information Technology through out.

The Support is built over the specific objectives of outsourcing. During the entire contract life cycle, Omnitech team monitors following objectives through continual improvements and objectified reporting.
a. Technology Partnership – Omnitech as a system integrator has excellent relationship with all the MNC partners to acquire technology expertise and also enables to offer consultative approach to its customers.
b. Business Focus – By offering strong technical team and assuming total ownership of operations Jet Airways need not have to invest valuable time of their key resources on the mundane activities of IT administrations. This reduces overall cost of management and IT administration
c. Competitive edge – Omnitech helps Jet Airways in generating competitive edge
in their business by maintaining the cost of IT support at the lowest without compromising the quality of services.
d. Accountability – Processed based approach and due documentation helps deploying the services independent of specific people on site. The incredible support available from the technical support team from Omnitech head office reduces the escalations to best of it’s level
e. Total Control – Strategic and regular reports happening on daily and monthly basis ensure better control over the situation from Jet side.

Omnitech as a part of their on going technology consulting will be involved in creating a remote management site to offer technical helpdesk, that will offer rapid resolutions to customers across the country. Omnitech will also be involved preparing the Disaster Recovery site for the critical business functions for Jet Airways and support customer even during disastrous conditions. Such value added support from Omnitech will ensure Jet services growing customer base.

Reference:
'Omnitech.' (Online), Available: http://www.omnitechindia.com/pdf/CaseStudyFMSJET.pdf (Accessed 17th October 2009)